Filing a criticism which have ICICI Bank Canada

On ICICI Bank Canada, we think within the offering the best service to the people. We offer people which have easy access to advice, products and services, plus the methods to manage to get thier issues resolved. If you have a grievance in regards to the products or services out-of ICICI Financial Canada we remind you to follow the process below. You are able to improve your problem with more pointers anytime. You may also means people external or internal officials individually at any big date.

When you have an issue or discovered a challenge, please call all of our 24-hour Consumer Contact Hub toll-totally free in the 1-888-424-2422 away from Canada and/or U.S., at 1-800-200-3340 regarding Asia, in the 108001402844 away from Southern Asia, at 108007142825 regarding Northern Asia, on 12280928 away from Vietnam, at the 180011102974 from Philippines, at step 1-416-847-7979 away from somewhere else (label collect) or elizabeth-post us at the

Having financial associated questions installment loans Idaho, please get in touch with the Financial Consumer Get in touch with Heart cost-totally free on 1-866-726-0825 (8 a.yards. to 8 p.m., across the country, Tuesday so you’re able to Friday), otherwise from the facsimile within step 1-866-399-3018, otherwise from the elizabeth-mail at the

In case your quality obtain does not fulfill the expectations, you may develop towards the Head out-of Customer support at the

Excite quote your Service Request (SR) Count or the Home mortgage Account Amount throughout the telecommunications to help you work with you greatest.

When you find yourself upset for the resolution, you may then contact ICICI Lender Canada’s Problems Manager from the send or current email address. This new Complaints Officer tend to admit any communications in this a couple company times of receipt thereof and can behave through to completion out-of good outlined study. The newest ICICI Lender Canada Issues Officer is contacted within:

Processing an issue

For those who have unanswered issues, otherwise unresolved inquiries or problems concerning method by which private information is accumulated, used, or shared from the ICICI Financial Canada, you could contact ICICI Financial Canada’s Privacy Manager of the post otherwise current email address. The office of your own Privacy Administrator was an inside separate human body built to deal with privacy questions. The fresh new Confidentiality Administrator usually acknowledge all of your current communications in this a couple providers times of receipt and act on completion from reveal studies. A copy of our Consumer Privacy Code can be acquired during the our very own ICICI Lender Canada place of work otherwise from your Privacy Manager. New ICICI Financial Canada Privacy Manager will likely be called at the:

If the, once desire other streams, you then become your problem has been unsolved, you can contact any office of your own Elderly Complaints Officer from inside the composing otherwise from the cell. Any office of one’s Elder Complaints Manager was an internal independent body and that’s founded becoming in keeping with world standards for resolving problems.

Inquiries out of potential tied promoting practices should also be addressed using work of Older Complaints Administrator. The new Senior Issues Administrator will admit all of your current telecommunications within a couple of business days regarding bill and can further take a look at the the issues that have ICICI Financial Canada on your behalf. You’ll be able to be assured that the latest Elderly Problems Administrator food all of the situation or situation with due idea. The expertise of the latest Elder Issues Manager was no-cost. The latest ICICI Lender Canada Elderly Problems Officer shall be called at:

If you are not happy with the action taken because of the ICICI Lender Canada to answer their question, please contact an external separate human anatomy for further advice.

Filing a complaint which have Outside Independent Government

Ombudsman for Financial Properties and you can Financial investments Particular disputes one to are unresolved immediately after getting examined by the ICICI Bank Canada Senior Problems Manager may be directed towards the Ombudsman getting Banking Properties and you can Investment (the new “Canadian Banking Ombudsman”). The newest OBSI are an independent workplace responsible for assisting financial people with regards to questions. If you want, the ICICI Bank Canada Elderly Problems Manager can help you in the forwarding the concerns into the OBSI.

Mail: Ombudsman to have Financial Properties and you can Investment 20 Queen Path Western, Room 2400 P.O. Field 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Toll-free Fax: 1-888-422-2865

The newest Economic User Company off Canada The brand new Monetary Individual Service out-of Canada (FCAC) implies that federally controlled loan providers (together with banking companies) follow federal individual safeguards statutes, and it looks at one complaint that identifies a possible breach. For those who have an ailment away from a possible pass off an excellent individual defense laws, a public connection, otherwise an industry password out-of carry out, it’s also possible to communicate their complaints with the FCAC.

Mail: Monetary Consumer Institution away from Canada 427 Laurier Avenue West fifth Floor Ottawa, Ontario K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)

The office of the Confidentiality Commissioner from Canada If you believe compatible action was not pulled from the ICICI Financial Canada Privacy Officer to resolve your own confidentiality inquiries, you should contact any office of one’s Confidentiality Administrator out-of Canada (OPCC). The fresh new OPCC was a different place of work responsible for helping consumers that have their confidentiality issues. If you want, the newest ICICI Financial Canada Privacy Manager can assist you in forwarding their concerns into OPCC.